RETURN/EXCHANGE POLICY
7 day return policy, which means you have 7 days AFTER RECEIPT of your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 1momo.tings@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and reach out immediately if the item is defective, damaged or if you receive the wrong item, so that it can be evaluated and given the opportunity to be made it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders, print on dem or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on custom, clearance, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
By choosing to shop with Mo|Mo Brand, you are agreeing to adhere to our terms and conditions as stated above.
We apologize for the inconvenience.
Be well & Be safe